Wednesday, September 22, 2010

We're Hiring!

We have a really fun job that just opened up! It's an important role as the Cupcake Phone Ambassador (otherwise known as the Inside Sales Customer Service Rep). We're open to full or part time applicants. Please check out the job description and contact if you are interested.

Must be able to juggle lots of priorities, organize a complex workload, and most of all...provide top notch customer service.

Key areas of responsibility:
Customer Service Rep: Man the phones from 8am – 5pm (with an hour lunch and breaks as needed!) to create happy Cupcake Royale customers. Primary responsibilities are to take customer orders and answer questions. Act as key point person on processing orders, coordinating special requests internally, and communicating/following up with the team on all key activities.

Donations: Share the cupcake love! Manage donations following the current procedures. Ensure orders are placed, coordinate pickup or delivery, provide signage, brochures and collateral, and manage internal communication. Forward special requests and sponsorship opportunities to marketing and follow up to get back to each party.

Art: Create community. Mange the art calendar for all stores to ensure we have a pipeline of art that meets our company standards. Coordinate postings in local art walk guides. Coordinate hanging and removal of art with both the stores and the artists. Communicate the schedule with marketing to collaborate on promotion (i.e. Facebook, website, etc.).

Weddings: Go above and beyond to make Cupcake Royale the obvious choice for people planning weddings. Act as key point of contact for customers looking for information about booking a cupcake wedding. Provide order and logistics information, assist with customization options, coordinate orders.

Office manager: Bring harmony to the Capitol Hill office/backroom. Be in charge of office supplies and inventory. Be sure the back room is organized, everything has its place, and all inner office materials are distributed as needed.

Misc: Help out with special projects as needed!

Thursday, September 9, 2010

Oh, hello, Bellevue.

Oh, hello, Bellevue. Nice to meet you! We've seen you sitting over there for awhile now, and we thought maybe it was about time we came over. We want in on all the Bellevue fun, and as a token of our friendship, we’re bringing cupcakes! Seattle’s Best Cupcakes, actually. See, we’ve been over here in Seattle for seven years now, baking our cupcakes fresh from scratch each and every day using mostly local, organic, and sustainable ingredients. We make ‘em with love, the way Grandma did, and we hand-frost each and every one with real American buttercream. It’s been a super sweet seven years, and we are proud to call Capitol Hill, Ballard, Madrona, and West Seattle home. And now, we’re just plain tickled pink to add Bellevue to our family of neighborhood cupcake goodness. And we think you might just get a little bit excited too…

Bygone days are here with buttercream!

Our fifth cupcake café is gonna be an extravaganza of cupcake and coffee Americana goodness! The newest addition to the Cupcake Royale family will make its home in one of America's original IHOP buildings, complete with all the architectural charm and whimsy of those bygone days. Remember the A-frames and the wood paneling? As Jody likes to say, this is "what our café would have looked like had we opened in 1971." We're lucky enough to work once again with Roy McMakin on a quick and easy, guerilla-style makeover, to create a hip and homey neighborhood cupcake café that we think you’ll really love.

This café is going to be special for sure. A little bit different from our Seattle locations, this one will celebrate the history of the building and the quirkiness of the original design with a sweet and sassy combo of found decor, relics from the original IHOP, and custom pieces created especially for Cupcake Royale, like the 30-person, Doug Fir picnic table where you and all your friends can hang out on our patio. For those of you who frequented the original IHOPs of yore, you may remember those cool open kitchens. Well, we’re keeping that, too! The café will feature a wide-open kitchen where wide-eyed cupcakers of all ages can marvel at the magic of our behind-the-scenes operations.

The perfect partner for all this cupcake love? STUMPTOWN! We'll be the first café in Bellevue to be brewing those legendary Stumptown beans. That's right, people! We're bringing the very best, small-batch, freshly roasted beans in the whole wide world to Bellevue. And for those lazy days at home, we'll feature a fine little assortment of whole beans and home-brewing equipment.

Hold on! There’s more! The new café will open its doors at the end of this month, and we know it sure wouldn’t be very Royale of us to get our brand new friends-and-neighbors-to-be all excited about the impending cupcake funtimes…and then leave them waiting. So…the piece de résistance...THE MOBILE CUPCAKE PARTY-CART! Starting this very morning, we are debuting the first-ever mobile cupcake cart. It's like a hot dog cart, only way more awesome, and filled with cupcakes. We'll be parkin' our cart in the parking lot and serving up fresh-baked goodness to our new friends and neighbors until the doors to the café are officially open. We sure would love it if you stopped by and said hello. Anyone who gets a cupcake from the cart will also get a thank you card good for a free coffee when the doors to the café finally do open. Once the café is open for business, the Cupcake Party-Cart will head out into the world, available for birthdays, company parties, weddings, anniversaries, you name it!

Takin' sweet to the street.

So, to sum it all up, short and sweet:

WHAT: A new Cupcake Royale in Bellevue!

WHERE: 21 Bellevue Way NE, in that sweet old IHOP building!

WHEN: End of the month, but until then, get your cupcake on with us at our MOBILE CUPCAKE PARTY-CART in the parking lot!

WHY: Because we love you.