Wednesday, September 22, 2010

We're Hiring!

We have a really fun job that just opened up! It's an important role as the Cupcake Phone Ambassador (otherwise known as the Inside Sales Customer Service Rep). We're open to full or part time applicants. Please check out the job description and contact if you are interested.

Must be able to juggle lots of priorities, organize a complex workload, and most of all...provide top notch customer service.

Key areas of responsibility:
Customer Service Rep: Man the phones from 8am – 5pm (with an hour lunch and breaks as needed!) to create happy Cupcake Royale customers. Primary responsibilities are to take customer orders and answer questions. Act as key point person on processing orders, coordinating special requests internally, and communicating/following up with the team on all key activities.

Donations: Share the cupcake love! Manage donations following the current procedures. Ensure orders are placed, coordinate pickup or delivery, provide signage, brochures and collateral, and manage internal communication. Forward special requests and sponsorship opportunities to marketing and follow up to get back to each party.

Art: Create community. Mange the art calendar for all stores to ensure we have a pipeline of art that meets our company standards. Coordinate postings in local art walk guides. Coordinate hanging and removal of art with both the stores and the artists. Communicate the schedule with marketing to collaborate on promotion (i.e. Facebook, website, etc.).

Weddings: Go above and beyond to make Cupcake Royale the obvious choice for people planning weddings. Act as key point of contact for customers looking for information about booking a cupcake wedding. Provide order and logistics information, assist with customization options, coordinate orders.

Office manager: Bring harmony to the Capitol Hill office/backroom. Be in charge of office supplies and inventory. Be sure the back room is organized, everything has its place, and all inner office materials are distributed as needed.

Misc: Help out with special projects as needed!


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